1. How long are shipping times?
√ All US orders are Shipped PRIORITY/FIRST CLASS & Delivered 5-10 business days from the day you place the order. (Delivery times may vary due to Covid-19)
√ All INTERNATIONAL orders are shipped PRIORITY/FIRST CLASS or the Selected Shipping Carrier & Delivered 14-21 business days from the day you place the order. (Delivery times may vary due to Covid-19)
2. How do I track my order?
As soon as your order is shipped, you will receive an email notification including the tracking number for your order. This will allow you to track your order at all times. If you have multiple items in your order, your items may be shipped altogether or individually at a time depending on availability, demand, and item processing time.
3. COVID-19 statement on shipping times
Due to COVID-19, orders are taking almost twice as long to be delivered. We understand the frustration with long shipping times and we thank you for your patience. We value our customers and we guarantee 100% customer satisfaction. Despite the long shipping times, you will receive your order. If you are unhappy with your order, please contact us so we can make it right.
4. What's your return policy?
√ Return shipping is the customer's responsibility unless it was a shipping error on FWxKS' part.
All swimwear, bodysuits, intimates, jewelry, and beauty products are final sale.
All orders shipped to residents outside the U.S. are not eligible for return/exchange.
5. Can I cancel my order?
Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. At that point, you may decide if you want to continue with the order or initiate a return.
6. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
7. Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
We do not offer exchanges.